| Address: | HINDUSTAN CONSTRUCTION COMPANY LTD Bogibeel Project, House No.13 Ward No.20 Opp. Flourish Bakery Nalia Pool, Dibrugarh, Assam, 786001 |
I bought swift vdi from maruti dealer m/s jaybee, dibrugarh-assam in dec 2012. All my car services are regular and without any complaint for first 6-7 months. Once on my way to nearby town, sibsagar, with family my car got suddenly stopped in the middle of road with sudden jerk. The engine emission indicator light was 'on'. It was not starting again. After calling few known person i somehow got no. Of staff of maruti dealer m/s anamika, sibsagar-assam. They send their mechanic and got started my car by manual means by blocking some pipe using petrol (I don’t know the exact process). At night time, my car was taken by them under their custody. Next day their mechanic have checked with computer based system and conveyed to me that fuel pump need be changed.in their opinion, it was giving problem due to use of adulterated diesel. At this point i want to know whether diesel is adulterated or not is our look-out or govt? If actually this is due to bad diesel, maruti should provide means to keep safe the engine and its functioning for atleast 5 years. Engine warrantee condition must be made compulsory in buying the car.
Luckily, as the problem was within the 1st year, i got warrantee claim for change in fuel pump/engine parts. M/s anamika, sibsagar had changed the fuel pump and delivered my car by next day.
On 27.08.2019, i got my car services, i. E. Pms at milage 101000 km. They have changed engine oil and carried out other regular services. By next day, the same problem of engine emission light indicator being ‘on’ was experienced. Car does not stopped but it gives sudden jerk before the flashing of indicator light. Light goes off it car was kept idle for whole night and recur next in 2-3 days while driving. Prior to this servicing, i got my car checked and on their advice 4 nos ‘ignition plugs’ had been changed.
Now, today i. E. 11.09.2019, again i got my car admitted to m/s jaybee, dibrugarh for check in the engine emission indicator light being 'on'. I had been informed telephonically that high pressure pump may have been the cause. I wander how efficient are the authorized dealers and service engineers. Maruti suzuki should be directly responsible for the defects and problems in the engine. I request maruti to take full responsibility in replacing or repair my car engine. If possible, recall of all sold cars of the model mentioned. This will be the best confidence building measures on part of maruti for swift vdi.
Hope the service history of my car can be accessed and analysed by expert. I am mentioning a few of the many problems that i faced with my cars here for your needful. Please assist and forward my issues to concerned team of maruti suzuki. Expecting early response from their end.
Registration no-as06m 1661
Model: swift vdi
Mfg year 2012
Chassis no - ma3fheb[protected]
Engine no-d13a0308378
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