Maruti Suzuki India — Teflon coating

Address:

Allahabad, Uttar Pradesh, 211003

Dear Sir,
I am an old customer of your vehicles since 1984. I had been buying Maruti Zen/800/Alto every 4-5 years. Recently I bought Alto (Chasis no 697524) from Green Land Motors Allahabad (Dealer Code - 2903) on 02/07/2015. During the regular servicing of the vehicle it came to my notice that Teflon Coating was being offered by the company during delivery of the vehicle, which was not done. On contacting the Greenland Motors Mr Aditya told that it must have been done during delivery and now it cannot be done.
I would like to request you to look into the matter since as customers we were never told that Teflon coating was free. It erodes the confidence in your esteemed company.
Thanking you
Dr Shailee Saxena
W/O Dr A K Nigam
186 Bahadur Gunj, Allahabad
Ph No -- [protected], [protected]