Maruti Suzuki India — timing belt fault causes engine to repair

Address:

Chennai, Tamil Nadu, 600004

Hi,

This is sriram sharma i bought ertiga vdi in the year 2017 april and i drove 40000 kms. I had a issue on 3rd january in the middle of the road during my out station travel. Based on the feedback from on road service vehicle was towed and given to service station. I came to know there is a problem in timing belt and it has to be replaced. The engine has to be worked due to this issue and it is been 15 days now. I would like to know how the timing belt fault would occur within 40000 kms that too for a new vehicle. It seems to manufacturing defect and i would need a detailed explanation with root cause. I am afraid of getting additonal problems in future since engine is worked upon and it may create problems in the future. If this issue is going to be a major one i need a compensation or a replacement of this vehicle.

Regards,
Sriram