Maruti Suzuki India — To tow my vehicle in midnight it took almost 3 hours

Address:	560103
Website:	www.marutisuzuki.com/on-road-support.aspx

My vehicle got breakdown at 1.00 am in bangalore near marathalli. We called the on road support and they created a ticket and told they will come to tow it within 1 hour. But for 2.5 hours we were keep on calling the on road support team and driver but all were saying they will come soon which never happened till now. They even told us to leave the vehicle there itself as the driver was not available which is totally unacceptable. We were in outer ring road and how can they tell such stupid things to a customer especially during late night.