Maruti Suzuki India — torturing for extended warranty

Address:

763002

Sir,
This is khirod Kumar Singh writing
First of all I am happy for getting new car (marutiSuzuki baleno zeta petrol) on 26/ 2/18 from jyote moter Pvt Ltd, nexa, cuttack. It is a excellent product of yours marutiSuzuki, I am great full for ownership of new car.
But I am complain about pathetic and mentally torturing attitude on car delivery process, what I personally face during delivery.
I booked the car on13/12/17 in nexa cuttack with agreeing 10 week waiting period
All the formality for booking and further update done by Mr Subrat in excellent way in customer supportive manner
As per their(Mr Subrat nexa cuttack) and my request we both agree for car delivery on 26/2/18 in between 10.00am to 11.00am accordingly I plan for to take new car
As per previous telephonic discussion with planned date and time of delivery I.e 26/2/18 10.00am to 11.00 am we reach nexa cuttack at 9.45 am on along with family and kids to jyote mothers Pvt Ltd nexa cuttack for taking delivery of new car.

Iam happy to see already new car is in delivery bay. After discussion with nexa representing Mr Subrat, nexa person start fitting accessories in new car.
But previously I am not interested to include extended warrenty during on purchase, as per my e-mail request not to included extended warrenty they also send quotation to me without extended warrenty, which is processed in bank for loan approval.
But at 10.45 pm Mr ashok from nexa cuttack describe me about benefit of extended warrenty. I tell him due to some financial problem I do not want to include it now, I will purchase it from marutiSuzuki later it may be with in 60 days. I also tell him please demonstrate the car features which is help full to me. after requesting once again for extended warrenty for which iam disagree.
After that behaverial attichude of staff of nexa cuttack changed suddenly they move back the half ready car from delivery bay, start reddy another car of another person who come on 11.00am which is after me for new car. I question them why my car back from delivery bay, no body reply, no one listening. as they know and we also tell them we are came from 550 km away from cuttack deliver quickly and in systematic manner or in queue if your supportive staff are not available.no body response. I tell them I had already paid appx full amount on 21/2/18 (5 days before car delivery) please do not late for delivery and I will return back to home which is 550 km away from here. I also said it is a happy moment sir, please do not torture me.
Around 12.15 pm other person car delivered. after that they do not respond me.
Due to above scenario and due to indirect harassing attitude of nexa cuttack I send back to my family to lodge for stay and wait for me even though they are come for new car delivery.
Then they slowly prepare car for delivery, which is totally late for me. At around 1.40 pm they deliver car with celebration. Iam totally unhappy with that, sir without family there is no meaning of celebration.
After delivery 5 to 10 minute demonstration on request by me about the features I leave showroom it is a pathetic feeling of a customer.
If extended warrenty is optional then no body should force for it to the customers
Car full demonstration should be done to the customer
Nexa is a branded showroom they should not behave like road side shop for extended wRrenty.
Hope it resolve by customer care team of marutiSuzuki and nexa and nexa customer care cuttack
Regards
Khirod Kumar singh