| Address: | CM Auto Sales, Plot No 17, Industrial Area Chandigarh |
UNFAIR TRADE PRACTICE AND OVERCHARGING OF CUSTOMERS
Sir,
1 I had purchased a Maruti S Presso from CM Auto Sales Pvt Ltd, Industrial Area Plot No 17, Chandigarh on 29/06/2020.
2 The car was due for 3rd Free Inspection before 28 June 2021 (10, 000 km or12 months). Same was carried out by CM Auto Sales, Plot No 17 Industrial Area Chandigarh on 11/06/2021. The car has done 3750 kms as on date.
3 My driver had taken the car for servicing after fixing an appointment. On producing the Owners Manual Booklet and 3rd Fee Inspection Coupon, he was provided an 'estimate' and told that the following is to be done as part of the 3rd Free Inspection (Coupon)--* Filter Assembly Oil*Screen Wash*Ecstar Petrol ow 20-Mobil*Hygiene Charges*Wheel Balancing*Wheel Alignment
4 A bill for Rs 2301 was then given to the driver which was paid by him. Invoice attached.
5 If the 3rd Free Inspection coupon entails the word 'FREE' as mentioned in your Company Booklet, why is the customer being charged for oil filter and change of oil and other unwanted works as mentioned in the invoice. Why is this aspect not endorsed on the 'THIRD FREE INSPECTION COUP0N' ie the customer will pay for the 3rd FREE INSPECTION and following checks/oil/filter etc is mandatory on payment.
6 Obviously, this is an unfair trade practice and reeks of exploitation. Same may please be investigated at your end and CM Sales Chandigarh be instructed to refund the amount or the undersigned will be forced to approach the Consumer Redressal Forum.
Harjinder Singh Sarao
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