Maruti Suzuki India — Unusual behavior from service centre

Address:

Thrissur, Kerala

Hello Sir / Madam, I am a proud owner of Maruti Ertiga vehicle for past 2 years. The main reason behind selecting the Maruti vehicle is the quality of after sales service that you are providing. unfortunately it is also the reason behind writing this mail. My Vehicle Details [protected] Car Owner: Sumesh K R Registered Number: KL - 08 - BD - 7954 The issue that I faced [protected]-- For the past few months I had noticed that the low fuel indicator in my vehicle starts to lighten up quickly after filling the petrol. I even driven more than 250 KM after low fuel indicator to make sure that there is some issues with the indicator. So finally I decided to go to the service station. Service station history (BRD Car World Limited, BRD Complex, Guruvayoor Road, Pookunnam PO, Thrissur-2, Kerala) [protected]--- 1.) First Visit (Attended by service adviser): They had asked me to refill the tank and come back. Refilled with Rs.1000 and go back to the service center. The removed the fuel tank and check the meter. Then asked me to come back once the indicator shown. 2.) Second Visit (Attended by service adviser): I came back to service station once the indicator lighten up. They checked it and informed me that they didn't get the correct readings. So asked me to refill the tank again and to came back once the indicator shown. I refilled my vehicle with Rs.1000 again. 3.) Third Visit (Attended by service adviser): I came back to service station once the indicator shown. They had checked the vehicle and informed me that they need more detailed checks to be done. So asked me to take the vehicle for the day and come back on another day. Again refilled the tank with Rs.1000 4.) Fourth Visit (Attended by service adviser): This time they informed me that they had replaced the fuel tank cluster of my vehicle with another one's vehicle (Who had visited the service center for normal service). And after the tests they didn't find anything unusual. They had re-fitted the originals in respective vehicles. Then they suggested me to replace the current fuel tank cluster with a new one. I was ready for it even though there is no guarantee for solution. The service people had informed me that it will take another 5 days for the new cluster to arrive. They asked me to come on Saturday (July 18th, 2015). 5.) Fifth Visit (Attended by work manager Suresh T.): I had visited the service center on Saturday and handed over my vehicle for the replacement. Later, they had informed me that they had filled my petrol tank with 10 liters of petrol and filled another Ertiga's petrol tank with another 10 liters(The second Ertiga came for normal service). They had removed both petrol tanks and checked it. Then they had stated that there is no issues with my vehicle's 250 KM lightning low fuel indicator and they had done with my vehicle. They asked me to take my vehicle out of the service center in very harsh manner. I was really shocked since I didn't do any thing wrong or said anything bad even after the 5 th visit to solve the same issue. Then I asked them for an official note on the same stating that there is no issues. But they harshly declined it. Now I am writing this mail with a belief that I will get an official explanation on the reason behind the odd behavior of my low fuel indicator. Some shocking thoughts going through my mind [protected][protected]---- 1.) The Maruthi service center used some other vehicles equipment to check my vehicle. So there is high chance for my vehicle equipment to be fitted to some other vehicles to check any faults. I had a strong belief that my low fuel indicator get damaged in one of my earlier visit for normal services. They may used it or they may not. But there is at least 50% chance for the same. So I think it is not correct to have 0.5% chance for the same as long as Maruti assures a genuine service. 2.) Each visit to the service center means, I have to fill my tank with Rs.500 to cover the distance. So a total of 5 visits done. Rs.[protected] for first and last visits and 3000 for testing) spend from my side for an unresolved issue. I still not taken back my vehicle as they are not providing an official letter. So please act on the same to get the issue resolved or to get an official confirmation on 250 KM under low fuel indicator.