Maruti Suzuki India — Urgent: Delay in delivery of Ertiga VXI CNG

Hi Maruti Team,

I am writing this complaint regarding the delay in delivery of the Maruti Ertiga VXI CNG car that I booked on 20th April 2022.

The promised delivery period was 10 to 12 weeks. I got verbal confirmation from the dealer on this. The period of 12 weeks ended on 20th July 2022 and the vehicle is still not delivered.

I have been constantly following up with my dealer and they keep giving me new dates. They are saying that delay is beyond their control and is from Maruti's end, and they don’t have any information until Maruti dispatches the vehicle. I have been waiting for a long and trusting the commitments from Maruti and the dealer but now I don’t even know when my car will be delivered. I am even open to a change in colour if Maruti gives me a choice.

Please find below the booking details:

Receipt no: REC22000146
Invoice no: SOB22000082