Maruti Suzuki India — Varun Pradeep (MARUTI BALENO DELTA P - TN11 AH 8199)- Service Complaint- reg. *** High Importance***

Hi Sir,
This is to inform you that I am writing this High Priority Complaint letter about the Service provided for my Car (MARUTI BALENO DELTA P - TN11 AH 8199).
I have given my vehicle for Periodic Maintenance and Service at VISHNU CARS MEDAVAKKAM after confirming my booking on 20th Sep, 2023.
-Vehicle given to Driver for Service: 20/09/2023 8:12 a.m. at Madambakkam. (Speedometer Reading: 30545)
-Distance Between Madambakkam (My Home) and Medavakkam Vishnu Cars = 7 Kms (approx.)But in the Job card, the Kms reading at the time of Pick up is mentioned as "30562" which is 17 Kms[protected] different than the Kms I have given my Vehicle at Home.

* Please find the Below Issues and consider this as my official complaint on the services that Vishnu Cars Medavakkam which is the Authorized Service Centre for Maruti Suzuki:*

* Cleaning is not performed Properly inside and Outside of my Car. {Completely disappointed after seeing my Vehicle with so much Dust on the body as well as inside}
* Since the basic cleaning itself is not Proper and believable How can you expect me to believe in your service inside my vehicle which the Customer is unable to see (Such as Replacement of Oils, Filters, electrical checkpoints, wheel alignment, balancing, and rotations, etc..)
* The Complete loyalty and belief have been broken with the Authorized Service Center of Maruti Suzuki.
* From the First Service, I am giving my Vehicle to this Medavakkam Service Center only., Though I am a regular customer, my vehicle has been treated as the least priority, and the service is not proper.
* I am Totally Disappointed with your Service and the way of delivery. After the Job Card call from the Supervisor, No One called from the Service Center for any updates/ Status.
* I called many times but no response from the Service Center regarding the Service Updates and Delivery Date.
* I need the Proper Justification on:- Why my vehicle was delivered on 22nd Sep 2023, Night 10:30 p.m. even after Customer follow-ups. but in the Job card, it is mentioned that My Car will be delivered on the same day when I have given for service.
* The Front Wheel Right mud Guard is not fitted properly.
* There is a noise in the Gear Box when applying gears, especially in Reverse Gear.
* There is so much dust inside and outside of my Car at the time of delivery.
* The Service Supervisor has agreed to provide Petrol Coupons and Wax kit which was already Offered by the Customer Care Executive during Service Booking.
* There are no "Thank you papers" on the floor mates that any service center will provide.

* I have given my Vehicle with the Kms reading as 30545 and delivered with Kms reading as 30584 which is nearly 40 Kms difference. As I mentioned the distance between my home and the Medavakkam service Center (up & down) is approximately 15 Kms. I need the answer for where my vehicle has been utilized for 25 Kms and require your proper justification. I have given my Car for my vehicle's Periodic maintenance service only and not for any other purposes..
* I am unable to understand what has been written in the JOB card with respect to the Work done, Labour details, and advice to the Customer.* Today (Sep 23rd, 2023), I made multiple calls to the Service Center but No response or Call back from the Service Center.

Please consider this as my official Highest Priority Escalation to higher Officials of Vishnu Cars Service Center and Maruti Suzuki, where my vehicle has been treated badly and not serviced properly.

Attached are few of my Complaint proofs, Vehicle Pictures, and Speedo meter readings for your reference.

I need a reply from the Top management of Maruti Suzuki and Vishnu Cars for Justification on Why my Car has been treated in such a way which in turn gives complete disappointment to your valuable Customers.

Expecting a reply at the earliest. You can refer my Vehicle's History of Services with my Mobile Number: [protected].

Varun Pradeep T (TN11 AH 8199)
Maruti Suzuki Customer
Mobile: [protected]
Tamil Nadu
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