Maruti Suzuki India — Very bad servicing of car

Address:

Pune, Maharashtra

Hi dear sir

I am complete 8/04/2016
No replayed on my this complete
Very bad experiences for service
Thife worker worked in service station
Bad tritment given to the customer
My s-cross 1.3 zeta
Pune Kothari wheel Pune solapur road Fatima nager hadapser Pune Maharashtra India
First servicing
They call me and said that your car is ready you can bring it back
I went there and saw my car was not ready I was waiting there for
2 hrs, and after I checked my car she was not clean inside den I showed them the dirtyness n I wtried to convey them to do your work properly but I was already got late for my next work I took the car as it is n came back to home


Next time a big tree fall down on my car I called them n said about the accident they gave an insurance agents number I call that person he told me to send methe images of the car and bring your car to the showroom
I done all as he said n bring the I car to the showroom
They checked my car and note down all the dameges and told me that u'll get it car in 15 days
But I don't got it 15 days
But when they call me to take my car again they told me that it car is ready again after checking my car the back door of left side WS damaged n it WS totally fine when I left my car for the reparing I even they had noted down that there WS no damage on left door
I showed him and ask about the damage they accepted there mistake
And they said it WS worker mistake they are poor they are not able to refund for there mistake then they suggest me to go for another inssurence it ll b just of 1200 RS
And the repairing cost for current damage WS 2500 RS
Just for it they make me fooland waste d my one claim
Again they wasted my 15 days to handover my car to me
Again I went to the showroom as they called me again car WS nt clean and window glass WS as it is HW they Were before
I went there in the morning and I got my car in the evening
Again they wasted my whole day
While moving from there I checked my cars navigation was not working
Then I told them that it is not working
They said let us check they just done little times pass here and there
And told me we will check a CCTV footage and let you know
Then they told me
You can go we will report you on call
But don't call me
And even inside mirror WS changed and it was reflecting the flashes on drivers eyes
I call them but don't got satisfied reply
Ans later they started ignoring my calls
3rd time
In parking some hit my car from backside
And der was a damage
And as 10000 km was completed o there was servicing time for a car
I went there with my car
I showed them a damage
They said it is not happened in single accident we can't claim you for all cost you have to pay for door damage
As I Hd got a bad experience from them before
I trried to convence them but they WS not ready to listen me
Them I think n told them to go for the repairing they again told me to comeafter 5 days
Again I went to take my car
Reverse buzzer WS not working
I told them about it
Again they told me to wait and they wasted my 3 hrs and later told me to come after two days
They call me after 3 days
And said sensor is not working and we had changed it and you have to pay 1000 RS for it
I told dem that you had done the damage in a claim they why you I should pay for it
Then they said you have to pay that amount
Then I checked my car again car WS nt clean and there was a scrach on a right side of a car
They just checked it by hand
The scrach WS decreasing then they call rubbing system and they clean that scrach
And again there WS a damage on a bonut
I showed them it
Then they said it WS done from your side n they blame me for it
Then I call a Maruti Suzuki customer care
Ramkumar received my call I told him a whole problem
They told me to talk with manager
And i[censored] dint got satisfied from the service you can call me back
I talk with manager(Nitin Khanna)
He told me to pay the bill now I ll investigate your case and I ll give you the proper output

But I dint got his call so I called after 8 days
He received my call and said give me 10 min I ll call you back
But again he dint call me
Again I call him after 2 hrs
He dint receive my call
Next day again I called him
Again he ask me for 10 mins
But he dint call me
Again I called him after 1 hr bu he dint receive my call
Same procedure happened for 3 days
Thats why I posting my complaint here that I am not satisfied from there service
Today's condition of my car
If I off my car autolock stops working
Reverse and 2nd gair gets stuck in middle
At night time light focus in not sufficient
And I checked the oil I am feeling k it's not change by the showroom
And still navigation is not working as they told me that that will repair it
Even they told me that they will update car tape BT it's not done yet
Wheel alignment is satisfiable
Please let me know the other service station that is near to me and cooperative to the customer
I suggest my three frnds for this car BT they are facing the same problem from the service station
I am confused about that k should I again go for the Maruti Suzuki next time
Please take this for. grant I am regular user of Maruti Suzuki