Maruti Suzuki India — Very poor sales team, false commitment and huge communication gap

Address:	Mohali, Punjab, 140301
Website:	Maruti Suzuki

I name is amanpreet singh. I have purchased swift dezire vdi on 2nd april 16 from stan auto mohali. Sales team and dealer higher management is so poor that we have asked to come to showroom for delivery and there when we reached the showroom there was no staff except one sales guy and on sales manager. Then we have been told that your cheque is still not credited in our account so we cannot deliver the car and your loan is also under process. That moment was so insulting form that we have decided not buy the car. Then sales manager told us that its our mistake that we came for delivery and said let me talk to our head form some resolution. Then he again came and said me to for a mini statement of my account showing the sufficient balance in account (I felt like that i am beggar and i have to justify my credibility in front of maruti). Ok i arranged the mini statement for that guy then again he came and asked me to write a self declaration mentioning that i have responsible for any payment and bla bla. Ok i have written that letter and gave it to that guy. I and my family was insulted so much that i cannot write. The reason behind is only the communication gap by your sales team. Still no one from stan auto has provided me the service book, information related to service. They have charged the cost accessories but still i have not got the accessories. Still your sales and finance team is not able to finalize the loan and loan formalities and lot more.