Maruti Suzuki India — worst customer service

 
2 Reviews
 anshul5 on Jan 3, 2018
Our car is covered into the warranty of 4 years/80, 000 kms and run for 70, 000 kms only but rohan motors is harassing by charging huge amount against the manufacturing defects and not even repairing it properly and not ready to listen and misbehaving with us.

Please let us know the meaning of warranty.

They are misguiding us and not repairing properly. Our movements are getting held up because of that and facing huge losses.

Clutch plate is not working and shockers are damaged and service manager is misbehaving by saying you have to pay otherwise we will not repair it. He has returned our car earlier without repairing it and confirmed that it has done than problem again arises after a month or soo and our person got stuck in between the traffic because of the negligence of your service center. When we have sent it again to them that why it is happing even after replacing clutch plates than service manager is saying we have not done it earlier.

This type of negligence in the vehicle may also cost a life.

Who will be responsible for it... Maruti or rohan motors.

Now our work is getting held up and car is laying in non-working condition from last 20 days and they are neither repairing it nor answering our calls.

Now, who will pay the cost of our office work which is getting held up. People are taking the cab every day because of non-availability of car.

I need to service expenses as well as cost of work getting held up and assurance from you to get it repaired in a day

Complaint Status


[Jan 03, 2018] Maruti Suzuki India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

My car hr10y2851 was picked up from my home this morning by the employees of Jagmhan Motors, but despite my repeated requests, I had still not been returned. No sms at all. Totally irresponsible behaviour.

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    phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
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    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    Maruti Suzuki India - worst customer service