Maruti Suzuki — Irresponsible attitude by showroom & service center

Address:

Gurgaon, Haryana, 122011

Hi I would like to update you that from last 10 days i am getting irresponsible response from one of Gurgaon Maruti suzuki service center. Below i am mentioned the mail which i have sent to them regarding my new car but still not getting any response from their side & also had a word from them so many times so due to their bad behavior i am going to draft a mail to you. Hope will get positive action from your side. Below i have mentioned the mail for the reference hope will get positive action from your side. [protected][protected][protected][protected][protected][protected]-------- From: Mritunjay Dixit Date: Fri, Oct 9, 2015 at 12:22 PM Subject: Irresponsible attitude by showroom & service center To: [protected]@maruti.co.in Hi Team, My self is Mritunjay Kumar Dixit & I am the customer of Maruti family. My vehicle registration number is HR 26 CR 2156 (Ciaz ZXI) bought on 27th Aug 2015. During the 1st service (1st Oct 2015) I never seen that kind of attitude with the service person who belongs to Rohan Motors ( Mr. Sandeep, Lakhir Singh, Mr. Ajinder) as apart from normal service I have updated some issues regarding the car since day one ( Steering hard, Breakable Rear AC vents lock, dirty & scratched rear seat etc.) but their team denied the same & didn't treat the issues. Whereas earlier I already updated the issue regarding the steering during my 1st service but on next day my car steering got locked automatically so I called Mr. Sandeep who attended my vehicle & his team took my car to service center to check the issue than, so from last 3 days my car is with service center team & still they are not able to find out the solution, whereas I have talked with him 2-3 times to know the status but their team response & attitude are very bad. So now I realized that I have got the defective car from Rohan motors & want my car back with proper solution if not than want the replacement. Below I have mentioned showroom & service center details for the reference. So it’s a request kindly take it up this issue otherwise I will log the complaint to the consumer court for the same. Car Model: Maruti Ciaz ZXI Purchase date: 27th Aug 2015 Invoice no.: VSL15001034 Showroom address: Rohan Motors, Suncity Business Tower, Golf course road, Sector-54, Gurgaon Service center address: Rohan Motors, opposite Ardee city, Gurgaon Regards Mritunjay kumar dixit Contact No. [protected]