Maruti Suzuki — Least expected behaviour and service from Maruthi

Address:

New Delhi, Delhi

[protected]@maruti.co.in Ref. No. : 739629 Dear Mr. Nayyar, We are in receipt of your concern on your Maruti WAGON R. We regret for the inconvenience caused to you in this regard. We are taking up your matter/issue with the c Apr 20 mandeep nayyar To Pankaj.[protected]@maruti.co.in Apr 25 at 6:39 AM Kind Attention Mr Pankaj Narula It has been six days since I have put this email, the only thing I am getting is no concrete solution to my problem . I have spoken to Mr .Mukesh TSM Maruti couple of times, instead of he giving a call back even once . Mr Mukesh said that it's very natural of car getting rusted and told me to bring the car to the service center, rather giving a home pick up, also he is correlating the rusting issue with service handling of the dealer in the question, which I feel are two separate issues all together . I would really be happy to know the TAT for a complaint at Maruti, I am really dissatisfied by the way my complain is being handled and the delay induced . As told to me by Mr Mukesh that the defect is not covered under warranty so shall I assume that a car that is registered for 15 years shall completely or partly disappear with in half of its life .It was again a very casual reply by Mr Mukesh that you can get the thing paid and rectified . I want an answer to explanations of Mr Mukesh, regarding the rusting of the car under normal usage conditions also some of your dealership personnel called me just to fill boxes and not concerned about getting the issue resolved on priority . Kindly refer my email sent to you as trail on last Saturday and very surprisingly there is no concrete response even after 1 week of escalation. I look forward to a quick responsive reply . Best regards Mandeep Sent from Yahoo Mail on Android From:"[protected]@maruti.co.in" <[protected]@maruti.co.in> Date:Mon, 20 Apr, 2015 at 9:43 am Subject:Ref. No. : 739629 / COMPETENT AUTOMOBILES GAZIPUR Show message history Reply, Reply all or Forward | More mandeep nayyar To pankaj.[protected]@maruti.co.in Apr 25 at 6:41 AM Kind Attention Mr Pankaj Narula It has been six days since I have put this email, the onlything I am getting is no concrete solution to my problem . I have spoken to Mr .Mukesh TSM Maruti couple of times, instead of he giving a call back even once . Mr Mukesh said that it's very natural of car getting rustedand told me to bring the car to the service center, rathergiving a home pick up, also he is correlating the rustingissue with service handling of the dealer in the question, which I feel are two separate issues all together . I would really be happy to know the TAT for a complaint at Maruti, I am really dissatisfied by the way my complain is being handled and the delay induced . As told to me by Mr Mukesh that the defect is not covered under warranty so shall I assume that a car that isregistered for 15 years shall completely or partly disappear with in half of its life .It was again a very casual reply by Mr Mukesh that you can get the thing paid and rectified . I want an answer to explanations of Mr Mukesh, regarding the rusting of the car under normal usage conditions also some of your dealership personnel called me just to fill boxes and not concerned about getting the issue resolvedon priority . Kindly refer my email sent to you as trail on last Saturdayand very surprisingly there is no concrete response evenafter 1 week of escalation. I look forward to a quick responsive reply . Best regards Mandeep Sent from Yahoo Mail on Android