Maruti Suzuki — Manufacturing fault in ertiga vdi model

Address:

110030

I bought Maruti Suzuki Artiga VDI on September 27, 2013 from Rohan Motors Chattarpur, New Delhi.

But after few days of gone there was a sound start coming from vehicles engine side & our car AC started tripping frequently. When we complaint about this in our first servicing with Competent Motors Mehrauli New Delhi (Since then which is been serviced by continental Motors only). They haven't given any proper response to it. After so many complains at (customer care) & follow-ups with different staff members at competent motors, finally they checked my vehicle thoroughly & found out the problem of manufacturing defect in the fan assembly of vehicle. This was then replaced by them & handed over the vehicle to me after 4 days. But there still there was a light humming sound after reporting to service manager & he assured this will vanished in few days.

As I am not aware of any technical issues I drove the vehicle back to my home. (Total Km run as on date is 18000 only). After this on every service I keep on reminding the same to them but every time I got the same reply that this normal sound of the diesel vehicle. On the fourth service (Dated) when I took my vehicle there, I complained about the increased Humming sound but more verse then before. Again the workshop manager said that it's a normal sound of all diesel vehicles & will get reduce after the servicing. As I am not aware of the problem I took my vehicle back to home.

As I am not satisfied the service, I discussed the problem with few of my friends they suggest me to compare the sound with other VDI models.

After comparing the sound I come to know that there's a massive difference in the sound & driving performance of vehicle while the ac is switch on.

Immediately After this I launched the complaint in your customer care department within few days I got the call from continental motors to visit & get my vehicle checked over there.

At my visit on 26.9.2015 I met Mr. Hareet Singh & explained the problem to him.

Once again on 24th Oct 2015 as per the instruction & assurance to resolve the trailing issue of Humming sound of engine while switching on the Car AC. I brought my car again at competent service station mehrauli New Delhi service station on Monday 26th of October 2015 for repairs.

After 4 days I got call from your service manager to pick my car from your facility But after checking it I had found the problem is still persist, once again your technical team try to convince me saying that its a normal sound but when I take them for comparison with other VDI models they don't have anything to say. All o[censored]s had found the problem is still persist & getting worst day by day.

I am sorry to say but I think your technical team is not capable to locate & solve the problem or its a manufacturing defect in car which is incurable.

I had brought this car with great efforts & Hard earn Money I hope you guys will help me to resolve this issue ASAP