Maruti Suzuki — Maruti Ertiga VXI CNG fail working in just 48 hours of delivery

Address:

Ahmedabad, Gujarat

I have purchased Maruti Ertiga VXI CNG (Green) on Saturday, January 31 2015. On very second day the CNG kit fail working on my trip from Ahmedabad to Surat. I called dealer (Maruti Kataria - Maninagar) for solution and they asked me to visit nearest showroom at Surat to get the issue solved. I visit three different places at Surat but all of them had no solution and proper parts to check/solve the issue. I bring back my car from Surat to Ahmedabad and submit it to workshop. They even told me same thing that they don't have parts to solve the issue and it may take few days to get the parts and find a solution.The car still in workshop while I'm writing this message. My main concern is - I paid higher price for company fitted CNG kit just to avoid any issues. Even after this I have to face trouble then I believe buying company fitted CNG is not right option at-least for me. I spoke to list of peoples from Maruti kataria workshop & sales team to find reasonable solution. I can give some names too - Hitesh Parmar (Sales), Ajaysingh Mahida (Workshop), Sunil Vaghela (Workshop), Hareshbhai (Workshop), Gautambhai (Workshop Head). After trying this all possible ways I came to conclusion that if CNG fitted car is giving much trouble - it is better to get it exchange with Diesel or petrol car OR get full refund of car to go with another company's car.Obviously, My dealer Kataria automobiles denied with both things - exchange with Diesel car or full refund. Also, I knew it won't be easy now to get this issue solved at easy way so now I have two options. Option 1 - Go with legal process to file a case in either consumer or civil court to escalate this matter in court. I know this process will take endless time. More, I may not get solution that I'm looking for. Option 2 - I contact few companies and NGO's to help me to broadcast my story and experience into TV, Media, some major Newspapers and social media to bring attention of higher authority of Maruti. I think I may get solution from company by damaging its reputation into media but I personally do not like this way to solve the issue.