Maruti Suzuki — Misguiding/Misbehaving the consumer by Mahalaxmi Motors,Shahabad

Address:

Kurukshetra, Haryana

Sir, I have the Alto Standard Model (HR05AA5661). In feb 2015, My car window and front glass were damaged in minor accident. then, i contact to Mahalaxmi workshop. they suggested that you can get claim for the one part at one time. Insurance company would not pay for both parts. and they said that 15 or more days after, we could claim for the another part. one suggestion of him, i agreed to get for claim of one part i.e. window repair. then after two months i.e. in May, i went there for the second part. they totally denied that you can not get the claim for it. but that time, they said that we will provide you the claim from the company. now, what is it. they did misguide and misbehave. sir, i want the written explaination form them and the maruti suzuki. that why they misguide us. if both parts were damaged on that time. then why did workshop manager and observer not put the case for both parts.