Maruti Suzuki — My complaints about KP Automotive Work Shop at Jaipur - Collection of Service Charges during Warranty Period

Address:

Jaipur, Rajasthan

Dear Sir I had purchased Swift Dzire VDI on Jan 15 2013 (RJ26CA2002) from KP Automotive, Tonk Rajasthan. I gave the vehicle for service, Mechanic has informed some problems related to Engine. My district dealer refer my car to Jaipur Workshop where I doesn’t know what happen they have opened up the engine and suggest for full engine repair that cost me around 30, 000/- and separately I paid about 15, 000 to my district dealer before he refer my car to Jaipur Auto Workshop. After paying this amount I came to know that I gave my car within the warranty period. My warranty period was expiring on January 15 2015. Response of Auto Workshop was pathetic, every time I called them they always extend the delivery date and gave me my vehicle in 25 days instead of 7 days they committed during taking my vehicle on service. After this service my car not run more than 2000 Kms and one major Breakdown was reported in Turbo(As identified by Dealer) which was not expected after service that Jaipur KP Automotive has done only 25 days back. My objective to raise this Complaint 1. I want refund of the amount which KP Automotive workshop has recovered from me on the name of Engine Service. 2. After this payment and overall service of car, Explain how this major breakdown of Turbo hap[pen and why should I pay for thjis negligence of Service technician. 3. Several time I discuss with my dealer but no proper response was there. 4. Request to look this matter as urgent. I am a premier customer of Maruti Suzuki as I have 3 car form Maruti 1. Wagon R (RJ26CA0646, 2. Swift Dzire (RJ26CA2002, & Swift VDI I purchase last week). A quick and positive response was appreciated & expected. With Warm Regards, Brijendra Singh Rathore Human Resource Development Sewagram Cement Works [protected]