[Resolved]  Maruti Suzuki — NEGLIGENCE IN SERVICE OF VEHICLE

Dear Gentlemen, This is to bring to your notice that your Dealer Bimal Auto Agency, Whitefield Road, Bengaluru are very bad in Service . We have purchased Ertiga in the month of August 2014. Unfortunately the vehicle got hit from back side and damaged in the first week of October '14 and given for repairs on 6 th Oct'14. Till today the said vehicle is not attended for repairs even after 35 days. We have approached several times and got the reply that they have ordered for the parts required and are yet to receive and nobody know when they get parts.when we asked about approximate delivery date of the vehicle after repairs they have no answers. Is this the way of customer service of your dealer, are they not ashamed of their service ? we are the customers of Maruti vehicles since 1998 and never experienced this type of negligence in service. We hope you will take necessary steps immediately in this service lapse . Ref : Vehicle Ertiga VDI Limited Edition - KA 53 MB 7020 K.C.S. NAIDU. Ph: [protected]