Maruti Suzuki — nexa baleno

I have recently purchased a new nexa baleno (zeta Automatic) from excell autovista pvt. ltd. (baner, pune). To our shock we were delivered a very dirty car externally and internally. We have taken a video and photographs to that effect as proof. Also, the camera for reversing was not functional, which we had asked the showroom to have it installed at an additional cost.
as we inspected the car we found deep scratches on the dashboard where the display is fitted and scratches on several parts and buttons of the console. we really do not feel that the car delivered to us, is brand new, and we are very much disappointed. the car doesn’t give the look of brand new from out and inside. it feels that someone has used it for quite sometime and has been now given to us. basically it gives the feeling of second hand car brought at new car price. we had to do so much running around for this reason and had to wait at the showroom for every single thing. we had very high standards for Maruti Suzuki but with such an experience we will have to deliberate and inform others too to not make the same mistake as we did.