Maruti Suzuki — Not attending complaints and without checking replied thar your vehicles clash plate has became faulty and twin the vehicles

Respected sir I am owner of Maruti swift desire VXI which registration number is RJ-19-CF-2628. I have purchased from LMJ jodhpur on dated 16/5/2014. On dated 15/4/2015 my vehicle became faulty at 8.00 hrs in the morning when I am on going on my duty hrs, Vehicle is start but race and gear is not in function. First I have contact on toll free number [protected] but no response then contact 2617772. attendant replied that your vehicles CLASH-PLATE has became faulty you have to twin vehicle by your own cost and carry our office in office hours I have requested again it is not possible but they dennied finaly i have arrange private engineer he trace out another fault and removed in two hours and I have pay 1500/- charges. My vehicle became ok at 15.00 hrs on my level no body help me and negelegency they reply me fault of CLASH PLATE.but it is all false and their reply is not satisfied unnecessary i was charged near about 2000/ including transpotation .I have also puzzled and late being my office duty due to neglegency of your staff. please take necessary action and pay my amount with my distrub allowance.