[Resolved]  Maruti Suzuki — Old battery fitted in my Maruti Swift Lxi by Paramount Wheels claiming it to be new !!!

Address:

Thane, Maharashtra

In 2013 August, when my Swift Lxi (silver), Reg No MH04EX322 (chassis no: 693593 as per invoice attached) started stopping off and on even after jump starts, I took the car to Paramount Worshop in Mira Road (E), Thane, my regular service centre since I bought the vehicle in 2011. Mr Kadam, technician at Paramount said the car battery has conked and needed to be changed. Since my daily travel then was ~100 km, I asked the car battery to be changed asap. They said there will be some discount against my old battery and I was charged Rs 4551.17 for the "new" battery (supposed to be of 2013, copy of tax invoice attached). When I took the delivery, the car was working fine and like any trusting unsuspecting customer and somebody short on time, didn’t check the new battery no / warranty etc. However, very soon I found that the car stopped in CNG (fitted via Paramount only) mode whenever clutch and brake were applied together. The problem continued unabated and successive services from Paramount didn't solve the problem. On 10th December 2014 evening, my car refused to start completely on the way back home and when the on-road service didnt turn up after half an hour, approached a local mechanic who checked my battery and said its almost dead. I told him i fitted a new one in 2013 to which he showed me the no on the battery which read as "A1C3C303259”...A1 meaning the battery is 2011 make. I was left stupefied and speechless. Considering I have been a customer with Paramount from the very beginning and trusted them with the work on my vehicle, they having cheated me was a rude shock and something hard to bear. I don’t know how many such unsuspecting customers were being fleeced everyday by Paramount Wheels, earning a bad reputation for the Maruti brand name. At this point, the only redressal I’m looking for is a refund of the full amount of Rs 4556.17 (plus 1 year interest see attached invoice Sr. Part no 4) that Paramount had fraudulently charged me in the name of replacing the car battery, at the earliest. Unless, the matter is resolved ON PRIORITY, I will approach the Consumer Court or any other Courts in the world for adequate redressal. Also, my request to Maruti that you send a warning to Paramount and all other erring dealers that their dealership will be revoked if they persist on fraudulent dealings with customers.