[Resolved]  Maruti Suzuki — Poor Service from the Authorised Dealer - Pratham Motors Bangalore

Address:

Bangalore, Karnataka

This is regarding the Wagon R vehicle which I bought from Pratham Motors Bangalore on 14th Mar 2014. Recently, my car hit the bumper on the road & there a dent in the front door & some scratches were there in the rear door on the same side. The car is covered bumper to bumper in Bajaj Insurance & this was the 1st claim. The dealer only claimed to cover the front door & later asked us to bring the car 2nd time & making the service chargeable. Few point to highlight is as below:- 1) when the entire bumper to bumper coverage is there why the claim is settled in one go 2) For the same piece of work why do I've to send the car multiple time to the workshop & pay from my pocket 3) Parking charges are getting claimed each time the vehicle is going to the workshop - here I'd like to mention that I've handed over the vehicle to the dealer 9 am so I expected the car to be ready by day end and then why should I be paying 3- 4 days parking charges? Regards, Ms. Debomitra Bose Mobile:- [protected]