[Resolved]  Maruti Suzuki — Protective Underbody Coat damage

Address:

Mumbai City, Maharashtra

I am having Ritz Vxi and had done complete vehicle service with M/s Automotive Manufacturers Pvt. Ltd., MIDC, TTC Indl.Area, Plot no.D-234, Shirvane Village, Mumbai Pune Road, Navi Mumbai on[protected]. After service of vehicle it lost its steering balance (I paid for Wheel balancing and alignment during service) and started giving noise from doors and engine. I had given complaint to them directly over phone but not gave response initially. I made complaint to Maruti Suzuki Customer Service Centre. After that they came forward to do service. They had given vehicle delivery on[protected] from their service centre was with bird droppings on body even I paid for paid service. After the monsoon I did complete water service in September 2014. Service personnel told that the protective under body coat done in my vehicle started pealed off. When did I give for a water service in November 6, 2014 service person told me that under body coat is pealed off largely. Please see the attached photo of my car's down side where the protective under body coat had done. Automotive had given a warranty of 3 years for this under coating and charged Rs.3000/- for the job. Within one year the under coat had gone. Invoice no.BR13110050 DTD.[protected]. Job Card No.JC13120319 Now I have a serious doubt about their quality of service. I give vehicle in Maruti Suzuki's Authorised service centre to get quality service. But unfortunately my experience with M/s Automotive Manufacturers Pvt. Ltd. was very disappointed. Kindly do needful and I need a complete re-assurance from the company that they had done job/service for what I paid. Thanking you. Jose Paul B-5, Varsha, Anushaktinagar, Mumbai-400094 [protected]