Maruti Suzuki — Reg: Miss commitment by the dealership

Dear Sir/Madam, We (i) R.Mohan Raj and (ii) M.Shanmugasundaram have booked two new cars ( Swift Dezire VDI of Rs. 7, 22, 400/- each) together in ABT showroom at Mettupalayam branch, Coimbatore District by exchanging Mr. M.Shanmugasundaram's old car of ALTO LXI and have paid the remaining full amount for two cars and the payment details are below: 1. R.Mohan Raj - Rupess 7, 17, 400 /- (Rupees 5000 /- was paid in advanced at November month 2014) 2. M. Shanmugasundram - Rupees 4, 82, 400 Old car value - Rupees 2, 10, 000+ 25, 000 (Exchange bonus) Totally we have paid the cash of Rupees 11, 99, 800 /- on 7th jan 2015 by choosing the colour of the car also. But two days before they said the colour of the car we have chosen for 2014 model is not available and they forced to take colour what is available but we refused that so they asked us to pay extra amount of 22, 000 /- each to get 2015 model in last minute. This problem is happened not only in ABT Mettupalayam Branch, but it happened in Jai Krishanaa Autosales PVT LTD, Coimbatore Branch also. They Quoted the amount of Rs.7, 03, 000/- each on 22nd Dec 2014 for old rate but on 31st evening 6'0 clock when the offer going to close they asked us to pay the extra amount of Rs. 10, 000/- each so we are disappointed and we cancelled the booking and we went to ABT but there also the same problem is going on. So we decided to bring to your knowledge here, so do some favour. Because of this we are suffering a lot in physically and mentally for the past two months, since they have taken the old car in earlier and sold out before delivering the new car so our family members also suffered a lot in travelling. We really disappointed with this. kindly take immediate action for this.So kindly do some favour by delivering the car for the same amount and now we are unable to pay the extra amount. We are expecting the good result by your side for our problem. The details for the above is attached. Hope for the best. Thanks & Regards, R. Mohan Raj & M.ShanmugaSundaram