Maruti Suzuki — Regarding excess money and forced third year warranty

Address:

Ranchi, Jharkhand

Sir With due respect I have to state here that I had very bad experience of your dealer of the Car, First of all they took 6 hours in the delivery of the car and there was no one in the agency to take the responsibility of their duty and taking action on the Complaints. Secondly they forcibly took from me Rs. 4258/ - as third year warranty of the vehicle for which I was never ready to take since I was of the view that it was an optional but they forced me to take it and when I resisted they told me that half of the amount will be deducted from me out of Rs. 4258/ since bill has been prepared though without taking consent from me. Thirdly they took Rs. 104/ - extra in the name of Insurance of the Car since they took from me Rs. 13397/- in the name of Insurance of the vehicle but the Insurance paper shows that total amount of insurance of the vehicle as Rs. 13293/-. My next Complaint is that they had taken Rs. 13529/- in the name of Road Tax and Registration and apart from that amount of Road Tax and Registration they have taken from me Rs. 1200/- extra as hidden amount for which earlier it was never told and no receipt of it has been given to me but they took it from me without my desire and u can say it forcibly from me and lastly I have to mention here that earlier they had told me that 5 litres of petrol will be supplied in the vehicle at the time of delivery of the vehicle but they supplied only 2 litres of it and when I complained they took no pain even to reply me. Now my humble request is to you to refund me back my Rs. 4258/ - which they have taken from me in the name of third year warranty which I don’t need and further Rs. 104/- which they had taken from me as an extra in the name of Insurance and further Rs. 1200/- which they had taken extra from me as an hidden amount in the name of Road Tax and Registration for which no receipt has been supplied to me. Hence please do the needful in this regard and take proper action against the persons who are responsible for it and further make arrangements for the refund of total amount of Rs. 5562/-. Shree Nivas Roy, Advocate, Jharkahnd High Court Ranchi