Maruti Suzuki — Repair of my maruti dzire no. HR 40 D 7381

Address:

Karnal, Haryana

From : R L Garg Date: 16.03.2015 C/O M/S Micro Polypet Private Limited V P O Munak, Dist. Karnal -132040 To The Manager Customer Care Services Karnal Motors Private Limited G T Road, Karnal Dear sir, Subject: Repair of my vehicle Regd. No. HR 40 D 7381 (DZIRE VDI) I am in receipt of your letter dated 09.03.2015 mailed on 14.03.2015. Thanks for your reply but I am not convinced with your reply. I observe that: The vehicle was repaired after taking approval of the surveyor. Then you please recover the amount of repair from him. Since neither you have submitted me the estimated cost of repair nor have you sought my concurrence to repair the vehicle. Then why should I pay. You charge the depreciation amount of the repair of the vehicle. Nobody minds, but you have to explain the same to the vehicle owner. Madam took some blank papers and got my signature done. Nothing was explained to me regarding the insurance and repair. I still observe that the painting charges of one bumper Rs. 4496/ is very high compare to its cost of Rs. 1676/. Insurance and concerned company might have not taken its cost into consideration. I bring to your notice that the customer has every right to ask for discount/ concession and to bargain. I still remember the horrible scene that the vehicle could not be traced for almost two hours in your workshop and the services. I once again request you to reimburse Rs. 4562/ as the vehicle is repaired without providing me the estimated cost of repair and without my intimation. Yours faithfully R L Garg