Maruti Suzuki — Servicing done for my swift zdi

Address:

Mumbai City, Maharashtra

Hi, I got my car serviced from your authorised service dealer Navnit Motors, thane. This was my second service done at this place. I would like to bring to your notice that they have not been giving proper service. when I got my car serviced for the first time, I was told that they would come to my place in their mobile van and do car service at my door step.After confirming all details they suddenly asked for service charges for the same on the day they were supposed to get the service done. I had to bring my car to some friends place in thane ( as they said they would be charged octroi ) and got my car serviced. I had 2 issues with my car then:- 1) regarding my ac, I had already spent Rs 500 on a filter as per the recommendation of a technician.However I still have problems with cooling. 2) the gear was hard to operate and i asked them to correct it. which was not done. The service was not satisfactory. Since I had to go abroad for work I asked them to get it done in my next service after I came back. now, when I had to get my 2nd service done, i was told to come to their service centre at 9 in the morning and was promised that in 2-2.5 hrs my car would be serviced flawless ( keeping in mind my earlier complaint too) However, this did not happen. I reached there at 9 am, they kept fooling around. I was made to sit for 6.5 hours and my complaint was not resolved. The car wash was pathetic. I spoke to Mr Vinayak and a lady in-charge there regarding this but they did not take any appropriate action. They kept telling that they would get things fixed in my next service. All this is certainly tarnishing maruti suzuki"s image. I request you to kindly take necessary action so that others do not face the same problem.Also, I hope you will look into my complaint seriously and try to solve this and discuss the same with navnit motors as to why this happened . Regards, Mamta Punit Chopra