[Resolved]  Maruti Suzuki — Sub: Complaint for car no.DL-2C-AN-8641

Address:

New Delhi, Delhi

I am a loyal customer of maruti since 1999.My first car was maruti 800 purchased in the year 1999.Its registration number was DL-2CK-7187 in the name of Jagdish Ram Kohli. My second car( wagon R LXI) Number DL-9CM-4660 was purchased in the name of National Insurance Co.Ltd in the year 2005. My third car Maruti Desize pruchese December 2011 in the name of National Insurance Co.Ltd.Its number is DL-2C-AN-8641. Recently i got service my car at Apra motor, who informed that there is a clutch plate and bearing job is required.Immediatley i send my car at Naraina Maruti serive station and got repair clutch plate and bearing.After receiving the car I found that still car making noise. Upon noticing the engine sound, the vehicle is taken for the repairs at your outlet m/s Naraina maruti service station on dt. 27/12/20124, but it has been conveyed that the engine has sustained the mechanical damages and repairs are beyond the scope of the warranty. It covered only 47800 km. I would like to mentioned that Since inception 1999 my all car has been service at Maruti authorised service station as per schedule given by maruti.This car also since inception has been serviced at maruti master okhla.The record can be verified from the workshop. Please note that while the engine damages not due to lack of any due periodic maintenance, hence it is beyond my knowledge and belief that same cannot be considered under warranty. And under the given circumstances i would like to seek clarification that 1, whether i failed to arrange the vehicle to your authorised dealers for timely maintenance service or the service was not up to the Maruti Standards with those authorised dealers. 2, whether it is an average mileage when the vehicle Maruti Dezire Vxi experiences such periodic maintenance or it is an abnormal repairs pl elaborate. 3, if the dealers are failed to prove that all the services and periodic maintenance are not timely held and such said repairs are abnormal, please explain why dealer should not entertain the repairs on warranty. I hope you shall take this case on merits and shall follow till it’s judiciously end as it to cause me exorbitant sum without any of my fault, unnecessary loss of money on taxi hiring, loss of mental peace and fighting for my right in this harsh winter weather. JAGDISH RAM KOHLI [protected]