Maruti Suzuki — Subject :- A middle class teacher has been cheated. Has been given defected car on the price of new.

I am Inderpreet Singh resident of 346, Dukhniwaran Colony, Patiala-147001. I purchased a maruti ritz vdi car from Hira Automobiles Devigarh, Pehowa Road, Patiala on March 8th, 2015. After 3-4 days I saw rust inside the wheels. I went to Hira automobiles. After approximately 10 days I came to know that left side rear door has been repainted. I talked with Mr. Gursewak Sales officer at devigarh on his no. [protected] & [protected] so many times. He always said that I will talk to my seniors and let you know. But no response was given to me. Then I went to Hira Automobiles Patiala. There Mrs. Kanwar (customer Care Manager) made my meeting with Mr. Himanshu and he sent me at focal point workshop. There Mr. Lakhvir Singh told me that the door is repaint and we can repaint it again. I went back to Mr. Himanshu and he said that we can provide rubbing on the door. After that I made a complaint on toll free no. [protected] on 31st March, 2015 with reference no.-[protected]. When I made a follow-up of my complaint, they said that your issue has been resolved. I was surprised that without my consent, how the issue can be resolved. Then I talked with Mr. Kanwar Sunny at Sales Head at regional Office, Chandigarh on his contact no.[protected] at 10:05 am. He made a conference call with Mr. Naresh Dadwal (sales Head, Hira Automobiles, Patiala) But no response made by him. After some time I called Mr. Kanwar Sunny on 11:01 am again. He said that Mr. Dadwal will call you and resolve the matter. But he didnot called. I made a complaint again on [protected] with reference no.- [protected] on[protected]. Sir I belong to a middle class family and had to buy new car once in my life. But on the price of new car I have been given an old car. I am suffering from a very critical condition as I have a severe headache after I came to know that it is a defected car. I need the solution of the problem as earliest possible, so that me and my family can enjoy the life without any tension. Thanks and Regards Inderpreet Singh [protected]