Maruti Suzuki — Substandard Spare Part used for Ritz

Address:

Bangalore, Karnataka

I would like to bring to your attention the following: I had a small accident and my front bumper (RITZ) was damaged, I gave my car to your authorized service station M/s Pushpak Motors (Vidyaranyapura, Bangalore) I have enclosed the copy of the Retail Cash Memo New Bumper was fitted and delivered on 23 Oct 2014 However the fitting is not flush and it protrudes at two points, on pointing out this the concerned service person said that Maruthi supply these spares and there is little we can do about it. Sometimes it fits well and sometimes it doesn't, it is all customers luck. (The person was MR Balu) On insisting that the Bumper has to fitted flush, he promised that they would do it in the next week, but nothing has been done yet. I have also enclosed the photos of the Bumper. I would like to know if this will be rectified or I have to be satisfied with what they have done.