Maruti Suzuki — Took money but complaint not attended..

Address:

Bangalore, Karnataka

My car SX4 ZDi no PB 05T 7303 was broke down on 28.01.2015. I stopped the car regularly and when I tried to start, it couldn’t start. I called to your authorized service center “Bimal Auto Agency Pvt. Ltd.”, Bannerghatta Road, Bangalore. The said service center sent the technician to the spot and they tried to start the same but car couldn’t start. The technician told that there is some problem in fly wheel of gear box and the car needs to be towed away to service center. They towed away the car in the evening. Next day, in the evening I got a call from service center that due to timing chain loosening car was not being started and it had to be replaced with some other parts in the head. I had been attended by Mr Shivu and Ms Bharthi at Bimal Auto Agency Pvt. Ltd. I had been given the estimate of Rs 22500 for such work by the service center. I asked for the warranty because your service centers advise to change the timing chain after One lakh kilometers. They told that they will send the mail to Maruti and then it will be decided that whether the repair could be done in warranty or not. I requested them to take the action as soon as possible as I have only one car. They both assured me that I would be communicated by after noon on next day. I got the call next day that the warranty had been rejected by Maruti and the repair amount would have to be borne by me only. Any how I told them to complete the work and I had been promised to deliver the car by Saturday on 31.01.15. When I called them on 31.01.15 in the evening for the delivery of the car, Mr Shivu told that they got the part from lathe work late afternoon, so they would deliver the car by Sunday on 01.02.15. But they lingered the delivery till 03.02.15. When I took the test drive of the car, I noticed there was the problem occurred in shifting of first gear. I complained the same to Mr Shivu and Ms Bharthi, they told that there is some lubrication problem and handed over me the car after lubrication. I took away the car but there was the same problem in gear shifting. I again visited to service center for rectify the issue on 04.02.2015. They took the road test after some changes. They handed over the car to me. When I took the road test, the same problem was there. One more sound was absorbed at the same time. When I accelerate or decelerate the vehicle, some “TUCK” type sound comes. Now Mr Shivu told that the gear box has to be checked and it will take more two days. When I argued, Ms Bharthi told me that she will arrange to pick the car on 05.02.2015 at 8:00 AM and will give back till evening on the same day but nobody came to pick the vehicle. The normal service of 70000 kms was due. I asked them to do the service along with the replacement of AC vent also. They changed the vent and left so many scratches with screw drivers or with some sharp tool on the dash board. The photo of the same is attached herewith as a proof. Now there is the question on the capability of Maruti’s technicians and service centers whether they are capable to handle the work. They are handing over the vehicle without doing anything with saying that everything is OK. They are very careless. The more time is required after keeping the car for one week to do the same work. With the above said experience I reached to conclusion that we should buy the car and give to Maruti’s service centers to keep with their selves.