[Resolved]  Maruti Suzuki — Unsatisfactory Engine work and massively miss behavior of GM

Address:

Gurgaon, Haryana

Dear Sir,

It is stated that :

I, Sunil son of Sh. Sher Singh resident of H.No. 786 A, Ground Floor, Sector 15-II, Gurgaon, am owner of Swift VDI Car bearing Vehicle No. HR26BT-3255, Chassis No. MA3FHEB1S00289230, Engine No. DI3A0268372.

My car was accidently hit to a tree on 8-6-2014, near Village Guriyani Distt. Rewari, and the same was towed to PASCO Automobiles, Delhi Road, Gurgoan, Haryana for accident repair vide Job Card No. JC14005325 dated 9-6-2014.

And the same was delivered to me[protected] and the bill amount was Rs. 1, 46, 811/- out of which the IFFCO TOKIA insurance company had paid Rs. 1, 03, 341/- and Rs. 43, 470/- was paid by me.

That on[protected], I went to PASCO automobile, Delhi Road, Gurgoan, Haryana, for re-inspection of my vehicle because the engine was not working properly. They delivered the vehicle after two days referring that the vehicle should be transported at least 1000 KM to verify the work done in the engine.

Further the vehicle was sent for re-inspection on[protected], because the problem with the engine (i.e. excessive smoking, undue noise in engine, missing and AC functioning ) were as it is as stated to them at the time of handing over of possession of the vehicle.

That on[protected], I went to PASCO automobile for the same problems which were not cured after my many requests. Where I met to Mr. Sunil Thakur (General Manager) I tried to convey my problem, but he very arrogantly and rudely replied that “we have done what ever we can through Insurance Claim, for any further repairs you have to spend money” his behavior was also very un-professional, he also used very violent & provoking language saying that “ you can go any where, I will not entertain your problem”.

After this incident I tried to call Maruti Grievance Cell at No. [protected] to Mr. Ranjan Sharma, but after trying many times, he did not answer the calls.

I, therefore request your good self, please help me on the above stated problem and a disciplinary action must be taken against Mr. Sunil Thakur (General Manager), PASCO Automobile, Delhi Road, Gurgoan, Haryana .


Thanking You


Sunil son of Sh. Sher Singh
resident of H.No. 786 A, Ground Floor,
Sector 15-II, Gurgaon.

Mobile No. [protected]