[Resolved]  Maruti Suzuki — Very disappointing and humiliating experience at vipul motors faridabad unit 2

Address:

Faridabad, Haryana

Hi,

Today i had faced a very humiliating experience with Vipul motors service center, Faridabad Unit-2.

Job card no- JC14004134

Reg- HR29 AC 4176

Model- MARUTI SWIFT VDI

Service date- 8th june 2014

Service type: RUNNING REPAIR

My Mob- [protected]

Around 8 months back there was a sudden voice coming from the base of my Swift car. I got it checked from the same service center and the agent advised that its because the jumping rod of the car has broken. The car at that time was just 1.3 yrs old, so he suggested that i can get it replaced at the time of service. Hence i waited for few months until the voice became more louder. I got it replaced on 8th June 2014.

Now my question was, are the parts of Maruti so weak that they dont even last for 12000kms? And why was this jumping rod not covered under warranty. They charged me for below items:

JOINT FR STABILIZER -- 411.93RS

MOUNT FRONT STABILIZER BAR- 21.22

GREASE LEP2 1KG -- 1211.05RS

STABILIZER BAR BUSH --450 RS

SUPPORT YOKE - under warranty

They charged me a total bill of 1133Rs. What is the point of having a warranty if we have to pay such amounts for our new cars?

Now the agent and the manager at Vipul motors were not abl to clear my doubts. They said these things are not covered under warranty because these are rubber parts. But i physically checked that jumping rod and found out that the rubber was only at the ends of iron rod, most of it was metal. And how could you charge 1200rs for the GREASE from the customers. They were not answering my questions and were just saying it is not covered under warranty. Then i asked for the list of things which are not covered under warranty, then also they were not providing me anything and said everything is mentioned in the service booklet you have received with the car. But there was no such list in the booklet.

I was highly disappointed with how they treat their customers and do not resolve their queries. Even the manager was not answering properly.

OVER AND ABOVE ALL THIS, i got a call from their customer care for the feedback and i gave the same feedback to them. So they offered me a BRIBE OF FREE WASHING AND ALIGNMENT, for giving the positive feedback of vipul motors, if i get a call from Maruti. I was amazed with all this.

I agreed to visit them but i asked for free drycleaning and they agreed to it. But today when i took out time and visited them, the service manager disagreed on giving free drycleaning and said he can only give free washing. IT WAS SO HUMILIATING FOR ME AT THAT MOMENT AS I WAS NOT THE ONE WHO CALLED THEM FOR FREE SERVICES, THEY ONLY CALLED ME AND INVITED ME. HE WAS NOT EVEN TALKING TO ME AND ALMOST SHOUTING AT THE AGENT IN FRONT OF ME. I could not bear this insult and came back immidiately.

Moreover if they have repaired steering, then they should themselves do the alignment.

I would like to get the list of parts which are covered under warranty and which are not, as I NO LONGER TRUST THE SERVICE CENTERS OF MARUTI. I even doubt if they have changed all the parts which they have mentioned in the bill or not. For instance firstly they said both the rear jumping rods would be replaced but when i physically checked the car in the workshop, then they had a discussion with each other and said only one rod will be replaced now.

Please provide me all the warranty details as i am dissatisfied with the service and would want all my money refunded.