Maruti Suzuki — Windshield Crack during service

Address:

Chennai, Tamil Nadu

Hi, I am J. Chackravarthi. I am the owner of Maruti WagonR TN-10 AA 2552 (Glistening Grey) bought on[protected]. I sent it for service to Cars India Ambattur on[protected]. A person came to my residence in Valasaravakkam, Chennai to pick up my car around 8 AM. I got a call about 7 PM that my car is ready after service. I was also told that my car's front windshield developed a crack due to cabin pressure which developed as a result of parking it in sunshine. I saw the car after I got it delivered to my residence. The crack was huge enough to be caused by some heavy item falling on it. I am dead sure that this was caused due to the negligence of the people at the service station. I called the AGM Service and he also told me that the crack was due to cain pressure. I am totally NOT convinced with their reasoning as I am daily parking my car under similiar conditions for more than 4 years. The windshield was intact even in the morning. The crack should have developed while the car was driven to the station or else during their service. They even went to the extent of suggesting me to claim insurance to replace a new glass for which I should pay Rs.[protected] out of my pocket. I have also spent Rs.3700 for the service which was also not good plus I have to bear this extra amount for their negligence. My airconditioner is not working corectly after their so called service. Please look into this issue and give me a resolution at the earliest. I have totally lost my confidence in Maruti and Cars India (Ambattur) after their shoddy work and also the damage done to my car. Please conduct an immediate enquiry into this issue and arrange for getting my windshield replaced with any cost from my side. Thanks Chackravarthi (Chennai) [protected]