[Resolved]  Maruti Suzuki — Wrong machine sold to me

Address:

New Delhi, Delhi

Dear Team, Warm Morning Greetings. Subject:- Wrong machine/car sold to me. I am a loyal customer of Maruti machines since more than a decade. My first ride was Maruti Swift while I bought my 2nd ride last year as Maruti Ritz. And we are proud owner of many Maruti cars since 1999, our first family drive Maruti 800. Till the day we have changed/bought more than 10 cars in my blood relation and all are Maruti till the day. Here below is my saga/agony which is still going on in short:-  I got delivery of my 2nd personal car (Maruti Ritz DL 9C AC 7685) on 26th May, 2013. Was happy with new members at home but happiness wasn’t last long.  Went for first service and asked service team about issue with clutch & no power in car. They did something & I took back my ride at home. Issue was still there. Got after service call from Maruti, I asked them about the issue & they ensure me it’s a new car so with some more kilometers on odo problem will be resolved.  Went for 2nd service and asked about issue with clutch & power again (these are the 2 major concerns with my Ritz & because of these I don’t feel safe to take it out for long rides). Servicing done amount paid car at home again. Again got after service call from representative of maruti, informed them issue still persist. They ensure me that someone form Maruti will visit my home & cross check the issue. A person came at home, drive the car do some tweaking with clutch cable. And finally told its normal behavior of RitZ & will be resolved with few more on Odo. I wasn’t agree at all but wasn’t having any other options.  Was on a trip to Chandigarh & somehow my uncle drive my car. Immediately he told your machine is not correct. Went to Maruti service station in Mohali (won’t remember the exact address), team cross checked the car again do some tweaking with clutch wire again. But nothing fruitful. Went for 3rd service with fully prepared. Again same question from my side clutch & power. Servicing done. I asked the representative to cross check again & he confirmed there is no issue. I wasn’t satisfied at all. But still as loyal to Maruti paid the amount. Got after service call, inform about my pain. Another service engg came home drive the car & informed me that cluth wire need to be replaced. I was very angry & frustrated. Still went again to Maruti. Car again cross checked by service team, said they will speak with their seniors. Again went to Maruti service station & they inform me clutch wire replacement will solve the issue. I was very much sure as issue is not with clutch wire, issue is genetic in this particular machine. Still as mad of me of loyality to Maruti, got wire changed. Paid the amount & on the spot inform to customer manager sitting over there that issue still persist & its something big. Which your team is trying to dissuade me since day-1. Customer care manager convince me that they will speak with their seniors & put my case in front. She confirm me that I will get confirmation call from them in next 24 hours. Next steps:- 1. My machine you sold to me is having problem since inception/delivery. 2. I am holding my trust level till now but now its fading. 3. I am driving this machine for last 1+ years with all frustration in me & without knowing kind of results this wrong machine can produce. I don’t know those will be fatel or not, but surely they have Detroit my body physical elements. 4. My family is mad upon me why I am not taking hard step. 5. And this is the first step that I am taking against you after so much of frustration/depression which is because of this machine. 6. I want to know why no one is taking responsibility/accountability since day-1 of machine sold. 7. Why no one is there to say yes its have problem & we will rectify from the root. 8. I want someone who is accountable & hold some reputation to answer my agony. Hoping I will not lose my trust in Maruti & will get best options. Regards, Deepak Sharma +91-[protected]