Maruti Swift Dzire — Rusting and Scratches in New Swift Dzire

Address:

Surat, Gujarat

I am a loyal customer of Maruti cars.Have used 4 Maruti cars since almost 11 years.This being my 3rd new Maruti car.I had purchased a New Swift Dzire car on 3rd September 2014 from Comet Motors, Surat.On the evening of the delivery that is dated 03/09/2014 I happened to open the bonnet and saw Rusting and scratches in the engine room, scratches on the dash board and the Bar Code was also missing. I immediately took the pics of the same and took the vehicle to the dealer and asked him for replacement of the vehicle and the dealer assured me that I need not worry about any issues since they will take care of the same and said that nowadays the bar code goes away while the car is washed. He requested me to come some other day to get the replacement of the part which had rusting(which I did after few day).Since I was supposed to do the registration of the vehicle by myself, Next day that is dated 4/09/2014 before leaving for the Registration of the vehicle, I once again phoned the dealer to confirm if I can proceed with the registration since I had my own doubts about the vehicle after seeing the rusting, he said I need not worry, and assured me that the dealer will be at my service for any complaints even in future. I got the Registration done dated 4/09/2014.I came and checked and saw scratches at various parts apart from those seen earlier. I informed the dealer and once again took the Vehicle to the dealer’s workshop. After that my travail began with numerous phone calls and trips to the dealer’s workshop, who assured me that they would look into the matter as soon as possible. After few days I saw rusting at various other places too, so I informed the dealer that I will not retain this vehicle, the dealer gave me a word that they will talk to the concerned team for replacement but when I understood that those were empty Assurances I lodged a complaint. The said vehicle is having the following defects: 1. Rusting at various CRUCIAL places like Chassis Frame and also the surrounding areas, Apron, various areas in the Dickey, door hinges and the Body, Door Bolts are Rusted, Rusting also seen on the Door, etc. 2. Scratches at various places like Engine mounting, Dashboard, most of the clamps have scratches, scratches on inner part of the door near the hinges rusting has started there too, apart from various other places. Isn't a lapse on part of the manufacturer and dealer that a product reached the customer without any check?if final check ok was done how could there be some many scratches and rusting in a particular vehicle Instead of giving heed to my complaint the manufacturer and dealer are saying that this is not rusting.Would like the opinion of people who have eyes to see and understand what Rusting is.