Maruti Udyog Limited — Improper repair of car

Address:

Ghaziabad, Uttar Pradesh

I had given my car Zen Estilo VXi, Registration No. DL9CS3660 for repair due to sound coming from the front suspension on 03 May 2015 at M/s MOTORCRAFT, Sahibabad. The car was repaired vide invoice No BR15002007. I have paid an amount of Rs 7833 for replacement of parts including repair charges. Since the sound was coming again, I had to give it back to M/s Motorcraft, before even completing 1000 Kms on 25 Aug 15, for rectification of the same. In addition, I had also requested for the periodical servicing alongwith AC servicing. The Vehicle came back to me with a bill of Rs 11793. Upon delivery I have noticed that a big noise is coming out of the Ac and returned the vehicle back to them on the next day requesting the re-open the Job Card. After keeping the car for one more day, the SA returned the car saying the compressor is having problem and it need to be replaced at my cost. Please be noted that when I gave the vehicle there was not extra ordinary sound. The sound started coming after ac servicing. It was also found that the mechanic also did not have enough knowledge about the sound or ac workings. He initially said it is a normal sound and the SA had to admit there is a problem PLEASE MAKE NECESSARY ARRANGEMENT FOR THE REPLACEMENT OF THE COMPRESSOR at the company/dealer cost as the vehicle was alright and when it was given there was no problem. It is very well understood that, the problem has happened due to careless servicing due to lack of knowledge of the Mechanic. The SA is also not that clue full about the Cars. An early action is requested. Sincerely Joby Mathew