[Resolved]  Maruti Udyog Limited — Poor services by authorized maruti dealer M/S Patel Motors Ratlam (MP)

Address:

Ratlam, Madhya Pradesh

My Maruti Suzuki Swift VDI model bearing registration number MP09 CB 7143 was sent to M/S Patel Motors (Indore) Private Limited my Customer ID Number is [protected], Jon Card No. JC 14001607 dated 04/06/2014. Actually the vehicle was sent to the Dealers Service Center on dated 21 April, 2014 (We have the Job Card Slip bearing this date). The vehicle was making some cranking noise on ignition, the noise level increase with acceleration. The works manager advised to keep the vehicle for check - up and repair, initially I was told that its valve assembly has developed some problem and hence can be fixed easily with minor repair and change of spare parts, however, the dealer took over 2 months, changed many parts, gave me a bill of RS 30, 536.00 for Repair and RS 8500.00 for works done outside of Dealers Workshop, on trial the noise level was as such, when I discussed the matter, I was harassed by the Dealers Workman, Managers and Mechanics. I have following complaints to lodge with you: 1. Unnecessary repairs, change of spare parts not actually required, over billing, and not fixing the problem despite such change of spare parts; 2. Keeping me in dark uninformed about the vehicle and me and my son whenever we enquired about the vehicle' delivery; 3. Issuing 2 job cards of two different dates the date when actually vehicle was sent to workshop i.e. 21 April, 2014 and Billing job Card wherein it shows the date as 4th June, 2014, and ready date 5th June, 2014. 4. Vehicle is still not handed over to me and kept in open and unsafe. 5. The original engine problem is still not fixed and dismantled many unnecessary vital segments of the vehicle compromising the originality of vehicle. 6. Repair outside workshop without my consent and then asking me to pay for outside works beyond the Dealers' Bill. I request you to kindly look in to the matter and send necessary instructions to the dealer or I shall have to take legal rout and lodge the complaint against Dealer and Maruti Udhyog Limited in the Consumer Court, if my complaint is not redressed within 3 days. I look forward for an action at your end Your' Rajendra Singh Pawar B 120 Alkapuri, Ratlam (MP) Mobile Number [protected]