Maruti Udyog Limited — waiting delivery of car for last four months

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I have booked a maruti celerio AMT vxi/silky sky at your Hyderabad show room on 7th feb.2014. The dealer name is -Saboo RKS motor pvt.ltd. Somajiguda branch, Hyderabad and also depoited the amount Rs 10200/- as booking vide receipt no. REC 13004666 on 07/02/2014. The dealer explained that delivery may be take around one month and I accepted for that. Till then many time I gone to dealer’s office for delivery but always found some excuses. Some time colour not available and some time car not available. Even for the last seven days I am continuously going to office for car delivery but daily listen a new news. Today morning their representative advise me to take delivery of Red coloured car which I strongly denied. He told me to come at office and I reached at 13.40 Hrs.and asked for representative. There after till next 25 minutes I didn’t had any response from anybody. Even dealer claim better honor but there was no air of fan (a.c. is only imagination) .After waiting more then 30 minutes we had to come back at home. I lodged a complaint for this in their complaint register and signed below. While complaining there were no action or response. My question is 1. Why the company or dealer is delaying for delivery. Whether due to some side or hidden premium is being charged or any other reason is there. 2. Why do company claim for better welcome even your dealer do not fan for their client 3. Whether my time or days or diesel are not valuable. Even I have purchased SX4 ZDI from this showroom in July 2011 and always prefer maruti car due to an Indian company. This is my 7Th car from maruti But I wonder that why the behavior of your dealers are degrading day by day. Hope with some action. Thanks Pradeep Bansal Phone. [protected] hyderabad