Marutisuzuki — I want to complaint against maruti suzuki authorized dealer lohia automobiles in bhilwara

Address:

311401

Dear Sir, I want to complain against your authorized dealer "Lohia Automibles" in Bhilwara, Rajasthan. I have enquired about the latest version of one of the best family car Ertiga vdi last week. On 5th November 2015, we have deposited advance money in cash Rs. 11, 000 to take delivery of Ertiga on auspicuios day of Dhanteras i.e. 9th Nov 2015. On 6th November 2015, on our request to confirm the delivary on Dhanters, they have asked us to deposit additional amount in cash Rs. 90, 000 otherwise they will not deliver on Dhanteras. Without knowing the tactics of Lohia automobile, we have deposited additonal amount Rs. 90, 000. After depositing Rs. 90, 000 by us they committed that Ertiga will get delivered to us at 10 AM on 9th November 2015. On 9th November 2015 when we asked for delivery, their representative started misbehaving with us first they refused us to deliver Ertiga on 9th November and later they started telling us to cancel the order. When we insisted for delivery and called to Maruti's official customer care center, they asked to keep on waiting till 9th evening and also asked us to sit there for full day to take delivery as they were not so humble to call us for delivery. Their real character comes out in the evening when we along with my family went to Lohia Automobile to get delivery. They have not kept our vehicle ready for delivery. It was not even washed/cleaned. Even they arrogantly refused to fill enough diesel in car to take the car to filling station. In Quotation given to us they have mentioned offers of Rs. 33000 and gold coin worth Rs. 5000, on our request for the same, their owner himself (Mr. Govind Lohia) teared Quotation in front o[censored]s and started misbehaving with us saying he will not give delivery of ertiga to us and even warned us to forfeit advance money. My father aged 65 years tried to make him understand but their owner yelled on him like anything. They behaved with us in very arrogant, inhuman manner with us. You can refer the CCTV recording installed in their showroom. (It is installed right outside of their owner chamber. Maruti the one of the biggest brand in India, we can not expect that their dealer will behave with their customer in such a intolerable, inhuman way. It was the chain o[censored]nprofessional, unethical practice of Lohia Automobile's representatives & owner right from the booking of car to delivery of our car. With the hope that you will take a strict step against Lohia Automobile in Bhilwara, Rajasthan, I am writing this mail. Regards, Bheru Lal Somani & aman totla [protected] [protected] [protected]