Max Bupa — astronomical increase in premium

Hello,

I have taken max bupa health insurance policy in feb 2016. My customer id is [protected].in the first year, my total premium for familyfirst gold (1 lac + 5 lac) in which my wife and myself were covered was rs. 15, 518.in the second year i made a premium payment of rs. 15, 657 for the same cover. Now, next month my policy is up for renewal. To my shock, they have increased my due premium to rs. 18, 511.

On being asked about the reasons for such a steep increase, i was informed that my policy has been automatically upgraded which requires me to pay a higher premium. My complaint is that i was never contacted about this upgrade. A nominal increase in premium is understandable but such a steep increase is incorrect. I do not want the associated benefits that the company claims to provide with the upgraded version. I am not ready to pay that extra cost. Why is it being enforced upon me?

I hope for a reply from you and a positive redressal to my grievance.