Max Bupa — claim reimbursement policy number: [protected]

Max bupa is company which takes its customer for granted, regret to be associated which such a third grade company which does not provide service but also tortures its customer when they want help and assistance the most. My brother ported his policy to max bupa ([protected]) as per his insurance advisor and trusted him he moved from apollo munich which was taken over by hdfc ergo to max bupa.in the month of june he was hospitalized and his cashless claim was rejected on grounds of investigation. The insurance agent told that we can pay the amount and claim it afterwards which was okay for us. So on 22nd july the insurance agent sent all the required documents over mail as there was no response he called and checked with the max bupa team it was informed to him that they had not received the mail and asked him to resend the mail. So on 29th july he again sent the mail to max bupa team, again there was no response from max bupa we decided to call and enquire about the claim status. When we got in touch with the representative he informed that they had not received the email and asked us to resend the documents again. At this point of time i decided that this company is taking its customers for a ride and as asked the call to be escalated to the supervisor so after placing us on long hold for around 20 mins finally mr chandan came and spoke to us. We asked him about the claim status and the e mails which were sent earlier to max bupa, he informed and acknowledged that he has received the two mails but was not sure why there was no action taken on it. He informed us that there were three attachments and one attachment was missing. The insurance agent forwarded the mail again to max bupa and also to me. Myself checked and found out that all the necessary documents were all in place and attached in the first mail itself. Mr chandan informed us that the claim was mailed from the customers email hence it was not responded, myself was in shock and asked the supervisor that max bupa expects its ailing customer to mail all the details even if they are sick and not in position to send the details and why cannot the insurance agent send the documents on the patients behalf. What sadistic pleasure max bupa gets in torturing its customers, we have invested our hard earned money and when the customer needs the company's support the company is giving below par services more over getting in touch via mail and phone is a punishment in these trying times. The company does not bother if the patient is dying or living but expects them to send the claim details from the patients id only, also we found out that the company had received the mails but did not bother to check and respond to the mails. I request all to think multiple times while choosing max bupa which gives false promises and makes tall claims but in reality just wants its customer to pay for the policy premium but not settle the claim. Also taking this issue to consumer forums and consumer court as i have lost hope with this third class company. Instead on wasting money on advertisements and making false claims max bupa should improve their infrastructure and settle their claims in a timely manner. Once again request all to think twice before buying a policy or porting their existing policy to max bupa.