Max Bupa — False Commitments & NO interest in resolving a customer complaint

Address:	Chennai, Tamil Nadu
Website:	www.maxbupa.com

I am a heart beat policy customer with max bupa for the past 3 years policy no [protected] and was due for renewal on Sept 19th 2015. While renewal i was trying to add my spouse to the coverage and i got the first shocker to know that i cannot add her to my existing policy and that i need to take a fresh policy for her. I was given the commitment from the sales team when i enrolled that i can add my wife in my existing policy any time want. I got my 2nd shocker when they told me that if i take a fresh policy for my spouse i again need to wait for 2 years for maternity to be covered, the reason i enrolled with max bupa was for the maternity benefit, now the 3 years premium that i paid was for a bluff. I got my 3rd shocker when i got to know that i had enrolled for a sum insured increase benefit (Renewal benefit, not sure of the exact name), where as i had asked for the loyalty points benefit, there was an e-mail sent by the renewal agent to me confirming the loyalty points benefit along with the payment link to make my payment last yer, This e-mail was shared to the customer care team aswell. Now i'm trying to get this issue resolved and i have no one from max bupa taking interest in have this resolved, I have called the customer care more than 10 times trying to sort this out but all i get to hear is that "this is the problem of the renewal team and they will get back to you." I paid max bupa and dont care which team's problem it is. I have an open Service Request 436903 raised on the 8th of sept 2015 and none of them from the renewal team has checked it instead they keep giving me reminder calls to pay my premium. I have spoken to number of ppl in the customer care team including the customer care manager Mr. Alam, who has given big commitments in solving my problem but all is in vein. he was not even able to honor his call back commitment. I'm fine will all the false commitments and bull s**t that i have received so far from MAX bupa and i'm still ready to pay my insurance premium as soon as my loyalty benefit issue is solved and fail to understand why it is taking more than 20 days to get this resolved. My policy is now in its grace period and i do not want to loose the money that i have paid so far, Incase my policy expires for it not being my fault, Max bupa will have tobear up for any of my medical expenses and revive my existing policy without any break in insurance.