Max Bupa Health Insurance — claims not settled properly in respect of claim nos 338252 and 338297 submitted in june 2018 for policy no.[protected]

Address:

New Delhi, Delhi

Sir,
I had submitted 2 (two) claims in respect of pre and post hospitalisation expenses and vaccinations' expenses for my twin sons .Both of my twin sons had been treated similarly and pre and post hospitalisation expenses were also similar. They had been administered vaccinations by same doctors.While one claim was settled for Rs 6595/- initially, the other claim was rejected at the very first instance for reasons best known to Max Bupa Health Insurance Company. After repeated talks and emails the first claim for my son was settled for Rs 20400/- and the second claim was again rejected. After repeated requests the second claim was initially settled for Rs 1905/- only and later on after repeated calls and e mails it WS finally settled for Rs 13232/-
While both of my twin sons had undergone similar treatments and vaccinations the settlement for the two claims are not in similar lines.Both the claims have not been settled properly for reasons best known to Max Bupa.Moreover the Grievance Cell has not acknowledged my email in respect of my grievance.Also the Customer Care seems least bothered in solving customer problems as I had requested for addition of my two sons in the policy, but they had added only one son's name whilst the other was left out and to my surprise and dismay both the claims have been settled against the other son's name.
I have faced undue harassment by Max- Bupa, besides wasting my precious time.Kindly look into the matter and help me get my claim amounts settled appropriately, besides penalising the insurance company, so that similar treatment to customers does not recur by Max-Bupa.