[Resolved]  Max Bupa Insurance — Renewal Issues -

Address:

Hyderabad, Andhra Pradesh

[protected] - I have renewed the policy on 9th of August 2014 and as per their website the renewal premium showed is Rs14607. So I paid the amount. Till date the renewal policy documents were not sent. Now the renewal teams calls and says the premium amount is rs16000+. This is not the first time, even last year also they did the same thing. After huge discussion, they agree their mistake and renewed my last year policy. If we go and purchase a new policy also, the premium is same and why should a customer pay extra? also their response team respond very slowly and takes almost 13days to inform about short amounts. I think such things need to take to IRDA Ombusdman for MAX BUPA trying to do such things. here am attaching the proofs. regards Chaitanya