[Resolved]  Max Bupa — Max Bupa Health Insurance - Mis selling, false information to customer and price gouging

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Bangalore, Karnataka

I have filed a complaint against Max Bupa in IRDA. I am also posting here so that others know and do not buy policy from Max Bupa. My complaint is that Max Bupa mis-sells products by saying premium prices will increase very small amount. However, they increase premium by 26% as they know people do not wnat to switch health insurance so as not to lose out on the initial 4 year pre-existing clause window!!! 1. MaxBupa called and confirmed that based on recordings of our conversation in 2012, the sales and customer care team had mis-sold the product and lied to me about increases in price. They had said price increase of 1-2%/year while Max Bupa increased it by 26.5% in 2014. 2. I would urge IRDA to require Max Bupa to specify in bold that they policy premiums can increase by 26.5% or more in a year even when no claims are made. Max Bupa can just change some product features and force customers to pay more. 3. Max Bupa as an organisation is mis-selling products and indulging in price gouging. I would request IRDA to take punitive action and impose a significant fine on Max Bupa so that the organisation does not indulge in such wrong actions. 4. While Max Bupa acknowledged lying to customer and mis-selling, they refused to provide any compensation. I would again request IRDA to take action against Max Bupa to compensate not only me but also all other customers who have been cheated and mis-sold health insurance by Max Bupa. 5. Finally, I have no-intention of renewing the policy with Max Bupa. I do NOT want to be associated with an organisation that is UNETHICAL and DISHONEST.