Max Bupa — Not received the claim amount from Max Bupa

Today I am writing this email to all of you just because I am not getting proper reply or solution of my wife's claim ID 671501 ( Naasara Husain ). I have submitted the entire document on 19th May 2021. But till date I am just chasing for the amount. I have given my account details along with the cheque copy, account statement & legal heir affidavit, but still my wife's account updated there.
My wife's account has been freeze due deceased case but you guys are not changing in your system, now today again I spoke to customer care & he is saying that I spoke to payment department your payment will process very soon please wait 1 more week.
I just want to know 1 thing from all of you that what is you TAT to resolve any query, because same query every time I am asking & your team is stretching 1 week again & again, your policy is too expensive from others but after that we have taken Max Bupa only just because for the service & easy to resolve the things, but trust me this is the first time I am using this policy in last 6 years. I am your old customer & renewing this policy every year without any delay & fist time I have used it but result is very bad as expected.
I will not recommend anyone for the Max Bupa in my life & even next year I will port my policy to other company I am 60+ I am a senior citizen & my wife expired in this pandemic. I am suffering from bad condition financially because I have paid my entire savings & borrowed some amount from friends & relatives for my wife's treatment & I was expected that I will get the amount from max bupa in maximum a month, but I was not aware that we need to follow up too much to get the amount from max Bupa.
Sir, I have claimed 6, 33, 335/- but amount approved only 3, 93, 000/-, I have submitted all the document & bills properly but I don't know why you have deducted too much of amount. One letter sent to me on email that for which item amount deducted, but when I asked to the customer that why it is deducted then he is unable to reply, he is saying every thing mentioned in the letter, I read the entire letter some of the thing understood but one point I am asking that ( Stay charges paid as per the package rates ) what is this point, this point is still not clear & your customer care is also not aware for this point. In my policy there is no room capping nothing is there only Suite & above category is not allowed.
Sir I am requesting you please clear my entire amount & do not deduct unnecessary amount I am retire person & I need money to spend my rest of life, I need my entire amount which I have paid to the hospital for treatment because I need to repay to all the friends & relatives. Again I am requesting you please resolve this issue & transfer the entire amount in my bank.
Attaching all the document again.