Max Bupa — Paid for Policy Renewal but not only policy not renewed but also fined by bank too

I have paid for Policy premium on 10th of February 2022 and amount debited but my policy is not renewed. After 24th of Feb 2022 which is due date an auto debit transaction trigger too which cost me 590.00 Rs due to insufficient balance.
I have e-mailed Niva Bupa several times and called several time but no satisfactory response from their side.
Till date there is no update from their side
following details about my policy-Policy number [protected]
Cirtificate number[protected]
+2 photos
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