Max Bupa — policy # [protected]

Address:	New Delhi, Delhi
Website:	[email protected]

I am a policy holder of max bupa health insurance co. Ltd. Since2015

My policy # [protected] plan opted health companion 15lacs for 2adults & 2 children renewal date 009/08/2017 & premium is rs: 25175.00

I have paid this year premium on 03/08//2017 through hdfc chq. # 001924 for rs:- 26926.00 only with gst increased (Informed over phone), through our agent rajinder paul kaushal.

But today on 09th aug, 2017 i was informed by co. That we have not taken renewal cheque as we have changed our policy this month &
Children above 21years can not covered under family package policy &
My son prachal gupta, whose dob is 07/09/1994 is not elligible for family package as he is of 23years & you have to take two policies, where as he is covered since 2015
Now max bupa asks to take two policies as under:

1. For pardeep gupta + reena gupta (Wife) + rakshit gupta (Son)
2 for prachal gupta.

With extra premium of rs: 9000.00 approximate

Now today is last day of our coverage, i can not switch the company,

Please let me know what to do.. As my son prachal gupta is doing job in ahmedabad, now how i can take insurance of him.. Secondly our family is now not protected no company will takeover at this time..
If any mishap happens, who is responsible

If the company changed any policy, why they have not informed earlier